Help and Support Resources for Parents in Newcastle

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Whether you need help for medical advice, breastfeeding, postnatal depression or any other parenting issue, there’s a range of services available in the Newcastle, Lake Macquarie and Hunter region for parents including specific ones for new mums and dads.

Australian Breastfeeding Association

1800 686 268 7 days a week

The Australian Breastfeeding Association (ABA) runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 7 days a week and is staffed by trained, volunteer counsellors who answer calls on a roster system in their own homes.  Check out their website for more information on breastfeeding.

Child and Family Health Nursing

Child and Family Health Nursing (CFHN) provides a wide range of health care and health promotion services for children and families in the Greater Newcastle, Lake Macquarie and Port Stephens areas. For mums, services include new parent groups, lactation advice and support and providing information, advice and support in the care and management of  children from birth to five years of age as well as providing support for adjusting to motherhood and postnatal depression.

To make an appointment with your local Child and Family Health Nursing Centre, contact the central intake number on  (02) 4923 6920.

GP Access

1300 130 147
Monday to Friday: 6pm to 8am on the following day
Saturday 1pm to 8am on the next business bay
Public Holidays: from 6pm the previous business day to 8am on the next business day.

GP Access After Hours provides comprehensive after hours primary medical care for Hunter residents.  Nurses will advise you regarding your medical queries.

How Is Dad Going?

1300 726 306
Monday to Friday: 9am to 7:30am AEST/AEDT

How Is Dad Going? is a website and phone line by Perinatal Anxiety and Depression Australia. It provides new and expecting fathers with emotional and mental health support.


1800 647 848
Monday to Friday 9am-5pm

MotherSafe is a free telephone service for the women of NSW, based at the Royal Hospital for Women, Randwick. They provide advice about prescription and over the counter medications that can be used during pregnancy and breastfeeding. They also provide comprehensive counselling service for women concerned about exposures to street drugs, infections, radiation and occupational exposures during pregnancy and breastfeeding.

Newcastle Multiple Birth Club (NMBC)

Newcastle Multiple Birth Club (NMBC) offers friendship, advice, support and fun to families raising twins, triplets, quads and more. A multiple pregnancy and subsequent raising of children the same age can be a daunting experience, to say the least! As Australia’s longest-running multiple birth club, NMBC provides shoulders to lean on and open ears from those who know.

The club provides its 100+ member families with many benefits, including club social events and age-based catch ups, private Facebook group, monthly e-newsletter, expectancy program, Taronga and Western Plains Zoos family pass, education programs, product discounts, equipment hire and support officers.

Pregnancy, Birth & Baby

1800 882 436
Available 24 hours a day, 7 days a week

Pregnancy, Birth and Baby is a phone and online service for all Australians, providing information, advice and counselling about pregnancy, childbirth and your baby’s first year. Pregnancy, Birth and Baby is an initiative of the Federal Government and offers free and confidential information and counselling to women and their partners. They also provide help with postnatal depression. Maternal Child Health Nurses and counsellors are available to support parents at different stages from trying to conceive, pregnancy, new baby stage, toddlerhood and kids starting school. The Pregnancy, Birth and Baby website provides information for parents on a range of topics. This service is funded by the Australian Government and operated by Healthdirect Australia.

PANDA (Post and Antenatal Depression Association)

1300 726 306 (Monday to Friday 9am to 7pm AEST)

PANDA provides a helpline in Australia for anyone affected by depression and anxiety during pregnancy and after childbirth, including partners, family members and friends. The telephone information, support and referral service is staffed by trained volunteers, professional counsellors and supervising staff. Most of the volunteers on the helpline have experienced perinatal depression and anxiety

Poisons Info Centre

13 11 26
24 hours a day, 7 days

The Poisons Info Centre provides up-to-date poisons information to members of the public 24 hours a day, 7 days a week Australia wide.

Tresillian Parent’s Help Line

(02) 9787 0855 or 1800 637 357 Freecall outside Sydney and within NSW
24 hours a day, 7 days

Tresillian offers a Parent’s Help Line where you can ring up and speak to one of their qualified Child and Family Health nurses on any aspect of parenting children aged up to five years. They are best known for their assistance with sleep issues and offer residential programs for parents and children.

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