Do you know about the NSW Family Energy Rebate? Get some help paying your electricity bill with a credit from your energy retailer.
Applications are open for the 2023 – 2024 Energy Rebate and you can apply for the family energy rebate online.
With energy prices being high, there is a backlog processing the Family Energy Rebate. Due to the high volume of applications, it may take up to 4 to 6 weeks for your application to be processed.
This is a different rebate from the National Energy Bil Relief in which most households will receive their bill relief payment of up to $300 automatically from their electricity provider in quarterly instalments of $75 on their electricity bill from 31 July 2024.
What is the NSW Family Energy Rebate?
The Family Energy Rebate (FER) is a NSW government scheme which helps NSW family households with dependent children to cover the costs of their energy bills. The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $250.
You may be eligible if you live in NSW and all of the following apply:
- you have an electricity account for your home in NSW
- you’re the account holder (the account and bill must be in your name)
- you received the Family Tax Benefit in the 2023–24 financial year and you have:
- lodged your tax return for the 2023–24 financial year with the Australian Tax Office (ATO), and
- finalised your entitlement to the Family Tax Benefit payments with Centrelink.
How much is the NSW Family Energy Rebate?
The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $250.
To be eligible for the NSW Family Energy Rebate in a given financial year, you must:
- be a NSW resident
- be the account holder of an energy retailer
- have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink.
- ensure the person in your household who’s registered as the FTB recipient lodges the application. The recipient is the person who receives correspondence on FTB from Services Australia.B recipient, lodges the application. The recipient is the person who receives correspondence on FTB from Services Australia.
Before you apply you’ll need to have:
- lodged your tax return for the 2023–24 financial year with the Australian Tax Office (ATO), and
- finalised your entitlement to the Family Tax Benefit payments with Centrelink.
How do I apply for the NSW Family Energy Rebate?
You first need to check your eligibility on the website. Once you determine you’re eligible to receive the rebate, it’s an easy process. You can complete an application online in just a few minutes if you have a recent energy bill handy.
This form is accessible from an internet-connected desktop computer, smartphone or tablet. Your application begins processing the moment you submit it.
You’ll need your contact details, your most recent electricity bill and your Customer Reference Number issued to you by the Commonwealth Department of Human Services (DHS). Your CRN is listed on the top left-hand side of the Family Tax Benefit (FTB) correspondence you receive from DHS.
USEFUL TIP: When you apply for the Family Energy Rebate online, you’ll immediately receive an email confirming your application. Keep this email for the following year as you can use all of the information to reapply without having to search for the information again.
When do I receive the NSW Family Energy Rebate?
Your rebate will appear as a credit on your electricity bill once, for each financial year. When the credit appears on your electricity bill will depend on the billing cycle of your electricity retailer, after your application for the Family Energy Rebate has been approved.
You can also download a paper application form and submit it by email or post to NSW Energy Rebates.
For more information, visit the NSW Government website.
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